FAQ

Get your common ordering frequently asked questions answered by our expert operations department

Yes. Every AYQONA piece involves handwork, including embroidery, beading, feather detailing, fabric manipulation, and hand-finished details. Subtle variations are part of the craftsmanship and make each piece unique.

Yes. AYQONA Exclusive collections are produced in limited quantities of 10 pieces to preserve exclusivity and craftsmanship. Once a design is sold out, it will not be restocked. We will proudly offer you uniquely crafted new designs.

Each piece is crafted by hand, so slight variations in embroidery placement or texture may occur. These nuances are a signature of artisanal work and do not affect quality.

Please refer to the size guide on each product page. If you are between sizes or need guidance, our team is available to assist you before placing your order — simply send us a message.

 

Yes. All AYQONA silhouettes are designed with modest proportions while maintaining a refined, elegant, contemporary luxury couture aesthetic.

 

We accept major credit and debit cards, as well as selected secure online payment methods available at checkout. Apple Pay, Tabby and Tamara options are available.

 

Once an order is confirmed, it is processed immediately. Changes or cancellations may not be possible. Please contact us as soon as possible for assistance, we will help you to answer any questions in terms of any design you might be interested in

We ship internationally. Shipping destinations and fees are calculated at checkout. Shipment policy

Delivery timelines vary depending on the destination. Estimated delivery times are provided at checkout once your address is entered.

Customs duties and taxes may apply depending on your country and are the responsibility of the customer.

Due to the nature of our designs, we do not accept returns. Exchanges are only offered in the case of verified manufacturing defects. Return, refund and exchange policy

If you receive an item with a manufacturing defect, please contact us within 48 hours of delivery and provide clear images. Our team will assess the case and assist accordingly. Return, refund and exchange policy

We recommend professional dry cleaning only. Avoid exposure to direct heat, moisture, or friction to preserve delicate handwork.

AYQONA is a UAE-born, Dubai-based fashion house inspired by refined modest elegance and couture craftsmanship.

You can reach us via email, Instagram, or WhatsApp using the contact details provided on our website.

AYQONA does not participate in discounts or seasonal sales. Each piece is priced with intention, reflecting the true value of craftsmanship, premium materials, and the extensive handwork involved — as well as our ongoing commitment to supporting selected UAE charitable initiatives. We believe in setting an honest price from the beginning, rather than inflating it only to reduce it later. Our pricing represents respect for the craft, the process, and the woman who chooses AYQONA.